Complaints

If you are unhappy with the service we have provided, we want to know what we can do to help. We will talk to you to find out if it is a problem we can resolve quickly and easily or a problem that needs a more formal investigation and response.

All complaints will be handled in line with La Belle Forme’s documented “Customer Complaints” procedure and in order that we can accurately deal with your issue we may ask you to complete a Customer Complaint Form which we will assist you to do if required. For a copy of our “Making a Complaint Patient Guidance Leaflet” please click the link to download a copy, or call us on the number below and we will post or email this to you.

All complaints should be referred to the La Belle Forme HQ in the first instance addressed to:

The Clinic Manager,
La Belle Forme,
Glasgow Day Surgery Centre,
154 Clyde Street,
Glasgow,
G1 4 EX

Or call us on 0141 552 0828

Download – Complaints Patient Guidance

Healthcare Improvement Scotland

Healthcare Improvement Scotland (HIS) is the regulator of private healthcare providers in Scotland, and it encourages feedback on private providers performance and it also has a process for dealing with complaints. You have the right at any point to contact HIS about an element of our service and in the case of the HIS complaints process you can find information online, using the link below:

Healthcare Improvement Scotland Complaints

Alternatively, you can contact HIS using the information below:

Healthcare Improvement Scotland
Complaints
Corporate Governance Office
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB

Email: hcis.complaints@nhs.net

Telephone: 0141 225 6866