HIS also complemented us on several aspects of our care. For example, we give patients excellent advice before they are having surgery at one of the local private hospitals and they commented on how detailed our GP and patient letters were. Additionally, we monitor our Net Promotor Score (NPS) which, for La Belle Forme in 2019, is 96. This needs to be taken in context and, for example, Apple has a NPS of 76, Amazon is 69, John Lewis is 42, IKEA is 32, Waitrose is 30 and CostCo is 78. NPS is the modern effective way of measuring customer satisfaction. Extremely high satisfaction scores can also be seen in our online reviews and in our most recent customer satisfaction survey which was actually administered by HIS themselves.
La Belle Forme is a multi award winning clinic, having won Best Clinic Scotland, Best Clinic Group in the UK, Best Reception Team in the UK, Best Nurse in Scotland, Best Cosmetic Surgeon in the UK and Best Cosmetic Surgeon Scotland. We continue to have patient quality of care at the centre of our service and we aim to continue this when we expand into new, custom built, state of the art facilities in the new year.